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Call Landmark
for remote support:
Click on "CALL ME" now
and enter your phone number.
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| Our business hours |
Monday-Friday
9:00 am-8:00 pm Eastern |
Saturday
10:00 am-5:00 pm Eastern |
Sunday
12:00 pm-5:00 pm Eastern |
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If we're available,
we'll call you back
at the number
that you enter.
Since we can't always
pick up, you may
hear ringing when we
call you back, then
you'll reach our voicemail.
Leave a message
and we'll call you back.
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| Web Sites of
Interest |
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| Landmark Computer
Labs |
| Your guide
to personal computing services, with discussion of issues that affect use of your PC |
| read more
>> | |
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| The View from Landmark |
| Tips and techniques, commentary on PC policies and trends, plain-English explanations, and
answers to common questions
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| read more
>> | |
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| Domains by
Landmark |
| Internet domain
names, Web site hosting, and spam-free email
accounts |
| read more
>> | |
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| Web Sites by
Landmark |
| Getting you started
with a first Web site. We can also clean up your
existing site or upgrade it. |
| read more
>> | | | |
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Testimonial |
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I recently found Bud "checkmarked" in Washington Consumers' Checkbook magazine for both quality of service and price - and boy, were they right. He presents great product knowledge combined with responsive service.
Thanks to Bud all my systems are up and running smoothly now - but it's nice to know he's available, especially now that he offers remote support. |
-- Lois, Speech Pathologist,
MS, CCC | | | |
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Sit back -- or
work with us --
as we make your
computer behave. |
No matter where you are, if you
can reach the Internet, we can reach you. With
remote access we can run your computer as if we
were sitting at its keyboard.
You let us share your Windows
desktop, files, and programs, and we'll
diagnose, troubleshoot and hopefully resolve the
incident using a variety of tools, including an
online chat window, remote viewing and control,
remote diagnostics, and file transfer.
You participate in the process.
Together we discuss problem areas and their
solutions, either by phone or in a chat window.
We both have access to the keyboard and the
mouse. |
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Why remote
support? |
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Remote support can be more
efficient than a house call or
office visit. It's easy to get started, it does
not add files to or affect your computer in any
way, and the results are immediate and often
dramatic.
Remote support can be more
economical than a technician's
visit. You save time by getting help
immediately, instead of waiting for a technician
to arrive. You pay only for the time you
actually use, with no trip charges. And
because you get back to business faster,
computer down time has less effect on your
bottom line.
Remote support can be more
educational than a site
visit. Because both you and the technician
are both sitting at the keyboard, you learn by
doing. You're an active participant in the
process. |
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How does it work? |
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- Get in touch with us via our
Contact Form or by
phone:
(703) 370-2242.
- We'll arrange a support
appointment at a mutually convenient time.
- We'll collect some relevant
information from you, including:
- the nature of the problem,
- your version of Windows,
- your external IP (Internet
Protocol) address,
(If you don't know your IP address,
obtain it here:
What Is My IP)
- and of course your credit card
number.
- You'll download a program module
from us that enables us to get into your
computer and start a session. You'll be able to
see what we're doing, and we can communicate in
a chat window if you are connecting to the
Internet by phone.
- At the end of the session we'll
disconnect. If you wish, you can keep the remote
control software for future use. The
only traces of the remote session left
on your computer will be applications software
or program patches which we transfer to you with
your permission. Once our remote control
software is closed, there is no way for us -- or
anyone -- to gain access to your computer
without your knowledge. You can easily uninstall
the software, if you wish.
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It's easy to use, it's
secure,
it's fast, and you are in
charge. |
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Easy: Our support software
is firewall friendly -- you won't have to fiddle
with settings in your router or your security
software to make it work. First-time
installation is easy with our onscreen
instructions. We'll even talk you through the
installation, if you wish, without charge. Once
the software is installed, a couple of mouse
clicks gets the session started . . . then just
sit back, relax, and watch us work on your
computer.
Secure: The remote session
cannot start until both ends agree on a randomly
generated 12-digit code. You grant
permission for us to access your PC. We
cannot start a remote session if you're not
present. There's no way anyone can snoop; it's a
secure session. Everything transmitted is
encoded using a 128-bit encryption algorithm.
Fast: Once the session
begins, all data packets travel point-to-point,
without passing through an intermediate server
(unlike many remote support programs). Speed is
good even over a dial-up connection.
You're in charge: You
maintain full control of the session. Your
keyboard and mouse work at all times, and you
can disconnect at any time. You can watch us
work or take over whenever you wish.
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