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About this site
Welcome to the Landmark Web, your guide to the issues surrounding personal computing and effective use of your own PC. We've made many resources available here: from broad-based news and views about the computing industry to specific technical support for you and your computer. So dig in and learn more about your computer and the Internet with Landmark as your guide.
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Terms of Service
Last update: September 12, 2007
IMPORTANT NOTICE: These Terms of Service apply both to Remote Services, which means Landmark Computer Labs technicians perform technology services for you over the telephone at (703) 370-2242 or via the Internet, and Site Visits, which include services rendered by Landmark technicians who visit your home or business.
Terms and Conditions: Remote Services
(a) General Services: Landmark will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution over the telephone or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if you have a Windows-based PC (Windows 98 or newer) and a working cable or DSL high speed Internet connection. We cannot guarantee satisfactory performance over dialup connections. If you elect to receive remote support, then Landmark remotely logs on through your Internet connection to view your computer desktop from the Landmark support desk. Landmark stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow Landmark to provide the remote support services. By electing to receive remote support, you agree to allow Landmark to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer, the remote support software from the remote session may remain; however, you may fully remove it by using its Uninstall program. We may place a text file on your computer that explains the work tdone on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.
(c) Your Responsibility: You understand and agree that prior to contacting or allowing Landmark to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Landmark shall not be responsible under any circumstance for any loss or corruption of data and/or software, or loss of service.
SERVICE LIMITATIONS; LIABILITY
(b) FORCE MAJEURE: If Landmark's ability to render remote services is impaired by you or circumstances beyond the control of Landmark, Landmark may choose not to provide or to discontinue remote services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that Landmark’s total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release Landmark from liability for any indirect, incidental, special, or consequential damages. LANDMARK IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
IMPORTANT NOTICE: These terms of service apply only to services ("Remote Support" and site visits) ordered from Landmark by phone at (703) 370-2242 or via our Web-based Contact Form at http://www.landmarkcomputer.com/contact.shtml.
Terms and Conditions: Site Visits
(a) Services: Landmark will attempt to diagnose and solve problems over the telephone for an applicable fee. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control.
(b) User Responsibility: You understand and agree that before Landmark performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that Landmark shall not be responsible under any circumstance for any loss or corruption of data and/or software.
SITE VISITS: COMPUTER SERVICE SCHEDULING
MINIMUM SYSTEM REQUIREMENTS
SITE VISITS: SERVICE TERMS AND LIMITATIONS
LIMITATION OF REMEDY
Landmark shall not be liable for any failure or delay in performance due to any cause beyond its control. If Landmark's ability to render services is impaired by your failure to cooperate or circumstances beyond the control of Landmark, Landmark may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, Landmark shall not be responsible for repairing any damage or changes made to your residence.
LIMITATION OF LIABILITY AND RELEASE
CHANGES, CANCELLATIONS AND REFUNDS
To cancel your order: You must contact Landmark at least 2 hours prior to the scheduled service. The prepayment amount, if any, will be fully refunded in the manner the purchase was paid.
If you are not satisfied with your service: Call Landmark for resolution. We stand behind our services. If there is a problem with the service we provided and you notify us within seven (7) days, we will work to remedy the problem quickly and at no additional cost.
Updated Wednesday, September 12, 2007